Shipping &
Returns
Webflow Shop partners with Brilliant to manage all printing and shipping services. Below is Brilliant’s list of policies and operational details.
Please reply to your order confirmation email, or email support@brilliantmade.com with your order number and inquiry. You can expect a response within the next business day.
Shipping & inventory
Do you ship internationally?
Yes, we ship internationally to 220 countries and territories globally.
How long will it take for my item(s) to arrive?
All orders ship within four days. U.S. orders should arrive within five to seven days, and international orders should arrive within 14 days.
How do I track my order?
You will receive a tracking email once your order ships. You can reply to your tracking email with questions.
What happens if an item is sold out?
Inventory is evaluated on a consistent basis and items are restocked (or discontinued) as needed. To ask about a specific item, email support@brilliantmade.com.
Returns & exchanges
Can I return my items?
No, all orders are final.
Can I exchange an item for a different item or size?
No, all orders are final.
I received a wrong/damaged product, what should I do?
We’re sorry for the inconvenience! We’re happy to assist with any incorrect or damaged items — please reach out to support@brilliantmade.com with a photo of the damaged or incorrect product and your order number.
